The latest from the Zoom blog

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.