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European Electronic Communications Code Notice. The EECC requires us to provide this information to applicable users of Zoom’s services. This information supplements the Zoom Terms of Service.
Contact details: shall be specified in your Order Form.
Description and Scope of the Services offered: please refer to the Zoom Services Description, available at: [https://www.zoom.com/en/trust/services-description/].
Quality of Service: As detailed in our applicable terms, we cannot guarantee any minimum levels of quality of service and make no guarantees that the Zoom Phone services will always function without disruptions, delay or errors. A number of factors beyond our control may also impact your user experience and may result in the disruption of your communication with other users including but not limited to: your local network, firewall, your internet service provider, the public internet, and power supply.
Tariffs: for tariff information, please refer to the Plans & Pricing page, available at: [https://zoom.us/pricing/zoom-phone].
Standard contract conditions: Charges: details of any Charges applicable to your use of Zoom Services will be set out in your Order Form, including details of any Taxes or Fees applicable to your use of the Zoom Services.
Standard contract conditions: Duration, Renewal and Termination: Your Order Form will specify your Initial Subscription Term and any applicable Renewal Terms. Each Renewal Term will renew automatically unless you provide notice to terminate, in accordance with clause 14.1 of the Zoom Terms of Service. You can otherwise cancel your Agreement in accordance with clause 14 of the Zoom Terms of Service. We are entitled to terminate or suspend your contract with us if you fail to comply with any provision of the Zoom Terms of Service or any policies, guides notices or statements referenced therein.
Access to emergency services (Zoom Phone): for information on emergency call routing notification, please refer to the following webpage: [https://support.zoom.us/hc/en-us/articles/14723253756301-Emergency-call-routing-notification].
Accessibility: for information on accessibility, please refer to the following webpage: [https://www.zoom.com/en/accessibility/].
After-sales, maintenance and customer assistance services: please refer to the following webpage: [https://www.zoom.com/en/contact/].
Dispute resolution mechanisms: if you have a complaint about the Zoom Phone Services, you can raise it by contacting our customer services team using the details set out above. You may also be entitled to refer disputes in relation to matters covered by the EECC to an independent body for dispute resolution appointed in your country. A list of competent independent bodies for dispute resolution in EU countries and links to their websites is available at the European Union's Online Dispute Resolution Bodies web page, available at: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2.
Germany. The Zoom Phone Service is solely for business use and is not a consumer offering. Private consumers may not purchase the Zoom Phone Service. All billing is done on a time interval of sixty seconds unless otherwise noted in the applicable rates. All rates shown on the Zoom website for the Zoom Phone Service in Germany are exclusive of VAT. Notwithstanding contrary provisions in the Terms of Use, disputes between Zoom and Customer shall be subject to arbitration before the Telecommunications Arbitration Board of the Federal Network Agency of Germany where required by applicable law. Notwithstanding any contrary provision in these Terms, following the expiry of the initial subscription term, Orders for Zoom Phone service in Germany shall renew on a monthly basis, and Customer may terminate at any time on thirty (30) days’ notice.
Greece. Zoom Phone services in Greece are enabled through Bandwidth Inc. or its applicable affiliate, which serves as the underlying telecommunications service provider and carrier of record for services provided in Greece.
Hungary. Zoom Phone is not responsible for terminating Zoom Phone calls in Hungary. Zoom relies on third-party network providers to do so (https://www.voxbone.com/coverage-great/hungary/). Zoom Phone’s underlying telecommunications service provider in Hungary is Voxbone. Voxbone’s conditions for wholesale call termination can be found here: https://www.bandwidth.com/legal/hungary-ttr/
Notification of Special Terms that Apply in the EEA/ UK for Zoom Services. These Special Terms apply to your use of the Zoom services in the EEA/UK and supplement the Zoom Terms of Service (available at: [https://www.zoom.com/en/trust/terms/]), in accordance with the European Electronic Communications Code (as established by Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018) (the “EECC”). Upon request, we will make available this waiver in an accessible format.
EECC Waivers. If you are a microenterprise, small enterprise or a not-for-profit organisation (defined below) and Zoom (“we”) provides you with a number-based interpersonal communications service within the European Economic Area or the United Kingdom, please read the EECC Waivers (defined and set out below).
To the extent that (i) Zoom Phone is an interpersonal communications service under the EECC, (ii) you are a micro-enterprise, small enterprise, or not-for-profit organisation and (iii) we provide you with Zoom Phone within the European Economic Area or the United Kingdom, you agree to waive any rights (to the extent applicable) that you may have under:
(i) Article 102(1) and Annex VIII of the EECC, which would allow you to receive certain pre-contractual information;
(ii) Article 102(3) and (4) of the EECC, which allows You to receive a contract summary;
(iii) Article 102(5) and (6) of the EECC, which allows You to monitor and control usage of interpersonal communications services;
(iv) Article 105(1) of the EECC, which limits the maximum contract duration;
(v) Article 106(9) of the EECC, regarding number portability;
(vi) Article 107(1) of the EECC, which extends other rights in the EECC to all services provided under the Master Subscription Agreement; and
(vii) Article 107(3) of the EECC, which relates to contract extensions,
(collectively, the “EECC Waivers”).
Definitions. Micro and small enterprises and not-for-profit customers are defined in national law. Typically:
Micro-enterprise: Headcount <50; Turnover ≤ € 10 m
Small enterprise: Headcount: <10; Turnover ≤ € 2 m.
Not-for-profit: not specifically defined but are legal entities that do not earn a profit for their owners or members. Typically, not-for-profit organisations are charities or other types of public interest organisations.