More ways to improve Microsoft Teams with Zoom Phone

Zoom Phone offers multiple ways to power Microsoft Teams—from embedded calling, SMS, meetings, and AI experiences to flexible PSTN connectivity options—allowing customers to choose the communications strategy that's right for their business.

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Zoom Workplace and Microsoft Teams
Enterprise-grade communications

Enterprise-grade communications

Access Zoom Phone, SMS, and AI capabilities directly within Microsoft Teams.

Business continuity

Business continuity

Keep your business running smoothly with Zoom’s 99.999% uptime SLA and Phone local survivability, maintaining your ability to connect even during Teams outages.

Flexible deployment options

Flexible deployment options

Choose from an embedded Zoom Phone experience, advanced calling with Direct Routing, or simplified PSTN connectivity through Operator Connect.

Your communications, your way

Zoom App for Microsoft Teams

Bring Zoom Workplace directly into Microsoft Teams at no additional cost

  • Seamless integration
    • Start Zoom Phone calls and Zoom Meetings from Teams chats
    • Send and receive SMS messages
    • Manage communications without switching applications
  • Advanced telephony features
    • Call recording, queues, and multi-line support
    • AI call summaries and action items*
    • Live call transcription
  • Easy to deploy and adopt
    • Deploy Zoom Phone directly within Microsoft Teams
    • Reduce application switching and user training
    • Help employees get started faster with familiar Teams workflows

Key Features

Call management

Make, receive, and manage calls without leaving Teams

Business continuity

99.999% uptime SLA and local survivability, with access to Zoom Phone when Teams is unavailable

Advanced telephony capabilities

Call recording, queue management, and multi-line handling

Zoom Phone AI capabilities

Call summaries with actionable next steps, voicemail prioritization and task extraction*

Global reach

Local PSTN access to 49 countries to expand presence

Elevate to a meeting

Seamlessly move a Microsoft Teams chat to a Zoom Phone call

SMS

Send text messages to internal and external Zoom Phone numbers

Presence sync

Sync presence between Zoom Phone and Teams to avoid interruptions

Easy to deploy and manage

Deploy Zoom Phone in Microsoft Teams while simplifying onboarding and user adoption

Zoom Phone Direct Routing
for Teams

With Zoom Phone Direct Routing for Microsoft Teams (available as an add-on), you can extend Teams with enterprise-grade calling, SMS, and advanced Zoom Phone capabilities while maintaining control over your telephony environment and supporting existing infrastructure requirements.

    • Manage telephony needs through Zoom’s intuitive admin portal
    • Use the native Teams dialer with an E5 or Teams Phone System license
    • Route PSTN calls with Zoom Phone numbers — no Teams calling plan required
    • Access advanced features like automatic call recording and SMS
    • Use Zoom for business continuity during Teams outages
    • Assign Zoom Phone numbers to users, common areas, auto attendants, and call queues
    • Dial extensions seamlessly across Teams and Zoom Phone users
Zoom Phone Direct Routing for Teams
Zoom Operator Connect for Microsoft Teams

Zoom Operator Connect for Microsoft Teams

Connect Teams to Zoom Phone's global voice network through Microsoft's Operator Connect framework.

    • Make and receive Zoom Phone calls directly within Microsoft Teams
    • Easily procure numbers with Zoom and push into Teams Admin center for provisioning
    • No SBC deployment and maintenance
    • Access Zoom's global PSTN coverage
    • Stay connected with enterprise-grade reliability

Already a Zoom Phone customer? Download Zoom Workplace for Microsoft Teams today.

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Download Zoom Workplace for Microsoft Teams today
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Explore plans
Annually
Pro Plus
Business Plus
Enterprise Plus

Contact us for pricing information >50 seats
Everything in Business Plus, and:
    • 1000 participants per meeting
    • Automated captions & translations
    • 1,000 Sessions attendees
    • Zoom Rooms
    • Conference Room Connector
    • Customer Engagement Pack (advanced call management and analytics)
    • Common Area Phones
    • Whiteboard Plus
    • Customer-Managed Key

*Included at no additional cost with the paid services in your Zoom user account.