Customer experience
Customer experience

Break down silos. Boost customer support.

Share insights, escalate issues, and stay aligned with your customer journey — all within one AI-first chat platform.

Get started Contact sales
Flex
PerfectQuote
Viewrail
ExxonMobil
Sage
Werner
Connect at your convenience with Zoom Chat
Get expert help fast, without adding another tool

Get expert help fast, without adding another tool

When agents need help from product, engineering, or ops, they can quickly message in Zoom Chat — no hold music or extra tools.

Keep agents aligned across queues with shared channels

Keep agents aligned across queues with shared channels

With a dedicated chat for each support queue, agents handling the same issues can swap solutions, flag patterns, & support each other.

Pull answers from your systems instantly, without repetitive lookups

Pull answers from your systems instantly, without repetitive lookups

Create a custom agent to automatically surface past tickets, conversations, and known solutions, all directly in chat.

Prioritize high-impact customer issues

Prioritize high-impact customer issues

Surface urgent escalations, priority conversations, and unresolved cases with the Spotlight feature to improve resolution times. (Coming soon)

Convera

“Zoom Chat is instantaneous. In five chats we can solve a problem that would have once required 20 emails. So we’ve experienced a new level of efficiency.”

Chris Blackstone

Director, Digital Workplace and End User Computing, Convera

Resources
Resources

Learn how to actually
get more done

Get Zoom Chat support
  1. 10 time-saving productivity tips

    10 time-saving productivity tips

    Find out how to automate common workflows in Zoom Workplace with ZoomMate and Workflow Automation.
  2. 12 prioritization techniques to take back your workday

    12 prioritization techniques to take back your workday

    Master your schedule with smart task prioritization.
  3. 8 channels for collaboration

    8 channels for collaboration

    Learn how to unify your internal collaboration strategy by finding the right mix of communication channels.

Get your teams connected with Zoom Chat

Get started
Contact sales

*ZoomMate is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.